Guest Services Ambassador, Transguard Group Dubai UAE

Transguard Group presently has a job opening for eligible candidate for the position of a Guest Services Ambassador  Team Lead EXPO (2 Months Extendable)  in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees. All the laurels that company has achieved is because of its highly dedicated and qualified staff.

Job Purpose of A Guest Services Ambassador

A Guest Services Ambassador’s job purpose is to provide exceptional customer service and enhance the overall guest experience at a hospitality establishment.

Duties of A Guest Services Ambassador

• To enhance the UAE pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the Host role.
• Provide outstanding customer service to all stakeholders throughout the whole of Expo site, including  guests, clients, and colleagues at all times, exceeding their expectations.
• Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
• Meet and greet guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion.
• Manage queues and guest expectations during busy times.
• Monitor guest numbers and flow inside the pavilion always.
• Operate ticket booths and flow gates with seamless perfection.
• Host tours and educational workshops as required following scripts.
• Facilitate guests’ journeys inside the pavilion as described in training.
• Assist people of determination with ease and swiftness having anticipated needs and expectations.
• Escort and manage school groups through the pavilion, adapting your style as appropriate.
• Deal with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
• Open and close the pavilion completing H&S checks as required.
• Understand and assist in pavilion procedures, for example, lost children, property, first aid and evacuations.
• Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
• Act as translator and provide tours in different languages as your skills allow.
• Participate in pavilion events such as evening events and parades.
• Manage your time efficiently, ensuring you follow the daily schedules and rosters.
• Offer additional support to the Host Team Leaders and senior staff as required.
• Take care of personal and departmental well being ensuring all staff adhere to staff policies as laid out in the staff handbook.

Who Can Apply?

Qualification

• High school diploma or equivalent.

Experience

• Require at least 1-2 years of customer service or hospitality experience.

Skills & Knowledge Desired

• Excellent organizational skills, with the ability to think quickly and adapt to ever changing environments.
• Excellent customer service skills.
• Authentic and remain true to UAE customs and faith whilst welcoming those who share our values but not our traditions.
• Resilience and flexible.
• An excellent team player with the ability to work well as a large team and alone.
• A genuine passion for working with people and making learning.
• Articulate and extrovert and enjoy talking to people.
• Confidence and a willingness to learn.
• Kind and caring attitude.

Emirati Guest Service Ambassador, Transguard Group UAE