Front Stage Supervisor DAMAC Group UAE

DAMAC Group is actively hiring suitably qualified candidate for job role of Front Stage Supervisor. The successful candidate will be responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service.

Duties of Front Stage Supervisor

• Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures.
• Assist the Night Manager and Front Stage cast members in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
• Function as a liaison between Front Stage Agents and Duty Managers/Producer Front Stage, offering feedback & communicating both ways.
• Assist with check in, check out and guest requests.
• Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards.
• Relieve Night Manager when off duty or on leave.
• Check all updated registration cards, Vicas & TDF to check that the information is complete and all necessary documents attached
• Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning. Block No show rooms accordingly.
• Communicate closely with housekeeping department at all times about room allocation changes, pending departures, room moves and waiting guests.
• Communicate closely with concerned departments about VIP room allocation changes.
• Communicate closely with Accounts about billing and cashiering issues.
• Prepare rooming list and keys for group arrivals and organize the smooth check in.
• Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
• Ensure that all Front Stage Agents have sufficient cash and change in their float.
• Perform any additional tasks as requested by Senior Management.