Front Stage Agent DAMAC Group UAE

DAMAC Group UAE presently requires eligible candidate for the job position of a Front Stage Agent. This job has been posted by DAMAC Group on 13 November 2023 and is now open for all desirous candidates.

Job Purpose of Front Stage Agent At DAMAC Group

Provide exceptional customer services and assistance to all visitors or clients at the front office/desk of the company.

Job Duties of A Front Stage Agent At DAMAC Group

• Provide a warm welcome to all guests on arrival.
• Register guests in line with the established guest registration policy.
• Take payment from guests on departure and close their bills accurately.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk in guests at the maximum rate possible.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Attend the daily shift briefings and monthly communication meetings.
• Identify and anticipate guest’s needs and assist in any possible way.

What You’ll Do More?

• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities.
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
• Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
• Close the individual cashier audit at the end of each shift, ensuring that all details balance.
• Maintain a cash float and take full responsibility for it.
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
• Perform any related duties and special projects as requested by Management.

Who Can Apply?

Qualification

• Essential: Secondary Education as well as diploma in hospitality management.
• Desirable: Bachelor’s degree in hospitality.

Experience

• 2 plus years of experience in relevant field.

Front Stage Supervisor, DAMAC Group UAE