Front Office Duty Manager Jumeirah Saadiyat Island

Jumeirah Saadiyat Island is looking to hire suitably skilled and devoted candidate for role of Front Office Duty Manager. The selected candidate will responsible for the daily running of front office duties, addressing guest concerns, and coordinating with other departments. The hotel published this job on 17 January 2024. If you are willing to go for this role, submit your application now.

Responsibilities of Front Office Duty Manager

• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.
• To assist in maintaining and/or develop agreed standards consistently within the Front Office department.
• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
• To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
• To ensure that any major incident or new information are logged-in in the Duty Manager log book
• Dedication to quality, hospitality and guest satisfaction
• To prepare Late Charge letters and post them accordingly
• To maintain and distribute the staff attendance summery sheet
• To co-ordinate the introduction and training of new employees.
• To assist the reception staff in their duties as required
• To ensure that all reception staff are aware / trained about their Manual and procedures
• Supervise the cross training of staff from other departments
• To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Any other duties as may reasonably be requested by the management.

Requirements of Front Office Duty Manager

• Bachelor’s degree in hospitality management or a related field.
• 3-4 years experience in a Front Office role.

Skills and Knowledge Desired

• Promotes a positive and healthy work environment which contributes to effective teamwork
• Works positively with others and contributes actively to promote a healthy team spirit

 Front Office Duty Manager, Jumeirah At Saadiyat Island UAE