Front Office Duty Manager, Jumeirah At Saadiyat Island UAE

Jumeirah At Saadiyat Island Resort presently has a job opening for eligible candidate for the position of a Front Office Duty Manager in Abu Dhabi, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world. From the iconic hotel and time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

A Word About Jumeirah At Saadiyat Island Resort

Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. The luxury beachfront resort is home to seven world class restaurants and bars, three swimming pools and the award winning SPA. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE.

Job Purpose of A Front Office Duty Manager

The job purpose of a Front Office Duty Manager is to ensure smooth and efficient operations of the front desk and guest services.

Duties of A Front Office Duty Manager

• To set a high example in regard to punctuality, appearance, performance, attitude, leadership, and guest relations Management and co-operation.
• To assist in maintaining and/or develop agreed standards consistently within the Front Office department.
• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office.
• To ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals.
• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times.
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.
• To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk.
• Dedication to quality, hospitality and guest satisfaction.
• To prepare Late Charge letters and post them accordingly.
• To maintain and distribute the staff attendance summery sheet.
• To co-ordinate the introduction and training of new employees.
• To assist the reception staff in their duties as required.
• To ensure that all reception staff are aware / trained about their Manual and procedures.
• Supervise the cross training of staff from other departments.
• To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary.
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform Any other duties as may reasonably be requested by the management.

Who Can Apply?

Qualification

• A Bachelor’s degree in hospitality management or a related field.

Experience

• Must have held 3-4 years experience in a Front Office role.

About the Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

Villa Manager Guest Relations, Jumeirah At Saadiyat Island