Duty Manager At Jumeirah Emirates Towers

Jumeirah Group presently has a job opening for eligible candidate for position of a Duty Manager. The aspiring candidate will join the Front Office team in Jumeirah Emirates Towers (subsidiary of Jumeirah Group) in Dubai. The incumbent will be an ambassador of excellence of the services delivered in the hotel. This job has been posted by Jumeirah Group on 13 November 2023 and is now open for all desirous candidates.

Job Purpose of A Duty Manager At Jumeirah

• Responsible for and supervise efficiently the administration of hotel Front Office operations, audit & compliance, night audit reports for accounts.
• Ensure highest levels of service is maintained in all areas of operations throughout the hotel over the night shift period, in accordance with the company and hotel policies and procedures.
• Responsible for managing and coaching the night team.

Duties of A Duty Manager At Jumeriah

• To assume responsibility for all activities in the hotel in the absence of executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance & presentation and to instigate appropriate action if this is not achieved.
• To assist in maintaining a high level of security for both guest and hotel property.
• To be fully conversant with all emergency procedures and pertinent local legislation.
• To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests’ complaints and problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all night front office staff.

What You’ll Do More?

• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors’ specifications i.e. pest control, carpet maintenance or window cleaning.
• To organise on a quarterly basis the “early bird” meeting for all night staff & executive management.
• To ensure the night audit prepares and audits all cashier documents as outlined in night audit procedures.
• To perform night audit duties as and when are necessary.
• To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.
• To distribute sales and statistical reports to selected department and division heads.
• To compile and audit records for follow up by the income auditor.
• To receive and check the accuracy of the night float before signing the float control book.
• To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences.
• To assist with witnessing of remittance envelopes from the hotel’s other departments and to record events accordingly.
• To balance the day’s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift.
• Operate the computer with its automatic night audit system to produce balanced daily results.
• To adhere to the emergency procedure in event of computer failure.
• To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel’s procedure.
• To process foreign currency exchange and traveller cheque transactions for in-house guests.

Qualification & Experience

• Bachelor’s degree in hospitality management or a related field.
• 2 years of working experience in a similar role in a luxury five star hotel environment.

Skills & Knowledge Desired

• Excellent written and spoken English skills, additional language is advantage.
• Knowledge of hotel operating systems is a must.
• Should be able to quickly learn and adapt to a new work environment.

Duty Manager, Jumeirah Beach Hotel UAE