Duty Manager Front Office Jumeirah Mina A Salam

As Duty Manager – Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

Responsibilities of Duty Manager

• To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
• Ensure that all related policies & procedures are followed by Front Office Colleagues.
• Manage the Jumeirah loyalty program “Jumeirah One” (i.e. follow up on pending points, carry out training).
• Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.
• Control the booking situation of the day and handle booking out guests in case of an overbooking situation.
• Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
• Record relevant details of any major incident and important information in the guest feedback report.
• Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.

Requirements of Duty Manager

• Bachelor’s degree in hospitality management or a related field.
•  2+ years of experience, preferably with an international hospitality company.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.

Skills and Knowledge Desired

• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), and HotSoS.
• Proficient in English.
• Knowledge of additional language.

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