Customer Service Representative Emirates NBD Dubai

An exciting job opportunity has been announced at Emirates NBD for role of a Customer Service Representative. This vacancy was announced by the bank on 28 November 2023 with ID number 52633. Sounds interesting? Submit your application now.

Purpose of Customer Service Representative

• Handle all types if SRs logged in CRM queues.
• Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
• Investigate all reopened cases in order to identify gaps for effective resolution.
• Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
• Processing to all requests on BPM / Tracksoft with less errors.

Tasks of Customer Service Representative

• Receive all types of SRs assigned to center.
• Investigates and identifies appropriate resolution.
• Avoid escalations.
• Proper creation to all types of complaints.
• Validation to resolved complaints.
• Reduction in repeated complaints.
• Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.
• Reduction in errors while performing transaction on BPM and tracksoft.
• Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
• Forward all requests received through emails from RMs and various internal departments.

Qualification & Experience

• Minimum a high school.
• 1-3 years of experience in similar role.
• Banking experience would be a plus.

How to Apply?

If you wish to grow with us, please apply now and become part of the Emirates NBD. To apply for job of Customer Service Representative, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

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