Maersk
Maersk is actively recruiting dedicated and compassionate candidate for the job position of a Customer Service Agent. The selected candidate will coordinate the inbound and outbound shipments and serve as the single point of contact for the customer’s needs, customer service co-ordinator act as a link between customer and multiple departments viz. Operations, Customs, Munciplaity, Dubai Chamber, Road, QHSE, WMS for ensuring the customer’s deliverables are met for small group of customers.
Duties of A Customer service agent
- Receives pre-alerts/ ASN documents for inbound shipments, organizes and checks the import shipment documents while co-ordinating with the shipping line/agents, and informing the warehouse operations team in a timely manner to ensure the effective allocation of warehouse space.
- Follows up for timely clearances, and co-ordinate with Trucking division to ensure cargo is received in warehouse as per schedule.
- Prepare ASN in WMS, Update the details in WMS.
- Receives confirmed put away sheets from the operations, close the ASN in WMS.
- Share the RCR to the customer after updating the system accurately.
- Communicates with customer for any exceptions found in documents or physical cargo receipt, report any discrepancies to avoid mishandling of goods.
- Review the Shipping orders, generates pick sheets for outbound shipments.
- Ensures that the correct items are picked and packed as per customer requirements and category of goods and that the pick list is verified by the Warehouse Operations responsible person.
- Ensure system updates once the cargo departs from the warehouse and share documents with customer.
- Inform the challenges/issues as well as opportunities for improvement to the CSR/Team leader.
- Any other related duties/projects assigned by the team leader from time to time to meet business needs.
- Relevant documents, chargeable services and costs before forwarding the same to the Supervisor for final verification.
- Ensures that all cost information is available for billing within monthly timelines.
- Perform and assists in customer Billing.
Eligibility Requirements
The eligibility requirements for role of Customer Service Agent are as under:
- Bachelor’s Degree in any discipline.
- Diploma holders with relevant experience may be considered as well.
- Minimum 3-4 years in a warehousing operation.
- Prior experience in the GCC (UAE experience preferred) in the similar industry is an added advantage.
Skills & Knowledge Desired
- Fluency in English is a must (Must be able to “Read”, “Write” and “Communicate”).
- Strong Interpersonal skills.
- Strong organizing skills.
- Strong communication skills, both oral and written.
- Good organizational skills, ability to multi-task, attention to detail.
- Ability to work in a team environment.
- Attention to details.
- Computer Skills.
- Expertise in usage of Microsoft Office tools (Word, Excel and PowerPoint).
- General know how of warehouse management system usage.
- Exposure to other logistics software’s is a plus.
- Desire to work in a transaction processing environment.
- Clear communication-both spoken and written.
- Tactfulness and politeness.
- Ability to complete all tasks assigned within the timelines.
- Efficient and effective output.
- Team player.
- Ability to multitask.
- Sound ethical values.
Cargo Customer Service Supervisor Emirates Airlines
