NMC Healthcare is currently looking to hire a candidate for for the job role of a Customer Care Executive in NMC Specialty Hospital, Dubai, UAE. This is an Entry level full time job. And salary can range between 4000-6000 AED/month.

Responsibilities of Customer Care Executive

• To perform duty on each floor.
• To adhere to the visiting hours for patient attendants visits strictly.
• Always to be polite and kind in executing their duties.
• To continuously monitor whether everything is in order on each floor.
• To report to the security staff and brief the occurrences of the day before they finish their daily work.
• To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
• Functions as a resource regarding hospital information for patients & visitors.
• Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
• Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
• To make sure that no attender enters in ICU without permission from the authority.
• In case of fire / hazard inform to concerned authorities / management.
• Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
• To make sure that nobody smokes in the area.
• Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
• To maintain and convey a neat, attractive appearance at all times.
•  Performs other duties as assigned.

Requirements for Role of Customer Care Executive

• At least a High School graduate or its equivalent.
• 1-2 years of experience in customer service or related roles.

Skills And Knowledge Desired

• Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
• Ability to perform effectively in stressful situations and with patience in handling crowd
• Must possess a good “power of observation”.
• Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions.

Registered Nurse Cath Lab NMC Specialty Hospital Al Ain