Content Specialist (KM/FAQ), EITC UAE

The Emirates Integrated Telecommunications Company (EITC) is actively recruiting eligible candidate for job position of a Content KM/FAQ Specialist. This job was published by EITC on 6 September 2023 & is now open for applications from aspiring candidates who want to be part of EITC. The candidate willl be required to work in du HQ is Dubai.

Purpose of A Content KM/FAQ Specialist

Job Duties of Content KM/FAQ Specialist

• Define strategy and migration plan with vendors working with stakeholders involved.
• Analyze feedbacks enhancing guided help and raise features/requirements.
• Create an online guided help for customers ensuring single strategy for knowledge and content across all touchpoints.
• Developing best practices and templates for content development.
• Writing all the help and support articles as well as the FAQs in line with the tone, language and design system for du Greenfield.
• Collaborate effectively with customer experience team to identify user pains and opportunities.
• Work cross functionally with Product /Channel leads to identify product pitfalls and opportunities and support with developing a roadmap.
• Support the business teams in identifying potential A/B testing opportunities for optimizing learnings.
• Collaborate with sales and marketing teams to develop and implement lead generation and qualification processes.
• Create monthly content for executive presentations and board reporting.

Who Can Apply?

Qualification

• Bachelor’s degree in communications, business administration or a related discipline.

Experience 

• At least 5 years of experience in product design in an Agile cross functional environment.

Nationality

• UAE national.

Skills & Knowledge Desired

• Excellent command over English both orally and in written communication. Arabic would be a plus.
• Experience in designing for both consumers and business segments.
• Experience in mobile design for both iOS and Android as well as responsive design for web.
• Skilled in UX writing for channels.
• Understanding of metrics and able to have data driven decisions by having a strong bias to utilize the data available to build a hypothesis.
• Experience with working in Agile product development methodologies in cross functional teams.
• Ability to manage and coordinate own work to meet the business roadmap timelines.

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