Complaints & Quality Assurance Officer Banque Misr UAE

Banque Misr UAE is presently looking to hire suitably skilled and devoted candidate for role of Complaints & Quality Assurance Officer. The jobholder will play a pivotal role in ensuring the highest level of customer satisfaction and addressing concerns effectively. Your responsibilities will encompass a range of activities focused on enhancing the overall customer experience.

Responsibilities of Complaints & Quality Assurance Officer

Requirements of Complaints & Quality Assurance Officer

The requirements of Complaints & Quality Assurance Officer are as under:

• Bachelor’s degree in business, finance, or a related field.
• 1 year in a similar position.
• 3 years of banking experience.

Skills and Knowledge Desired

• Strong PowerPoint & presentation skills
• Problem-solving mindset and attention to detail.
• Decision- making skills.
• Excellent communication and interpersonal skills.
• Customer service orientation
• Exceptional listening and analytical skills Creative ability & writing proficiency.
• Results-driven and customer focused.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Proven experience in customer experience management and complaint resolution within the banking sect
• Strong analytical skills with the ability to interpret data and trends.
• Knowledge of banking regulations and compliance requirements.
• IT skills.
• Numerical/Analytical skills.
• Must be proficient with Microsoft Office (intermediate Word, Excel, PowerPoint).

Quality Assurance Officer CBD Dubai UAE