Call Center Officer Banque Misr UAE

Banque Misr UAE is presently recruiting suitably qualified and skilled candidate for the role of Call Center Officer. The job holder is responsible to memorize scripts for products and services and keep them handy for reference during call. Furthermore, the candidate is responsible to build Positive relationships by going above and beyond with customers service, ensuring all questions, cancellations and confirmations are addressed appropriately.

Responsibilities of Call Center Officer

• Identify opportunities to drive sales and revenue with the bank’s existing product suite and seize opportunities to upsell services whenever possible.
• Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives.
• Create and maintain case management records of daily problems and remedial actions taken in a call center database.
• Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.

Requirements of Call Center Officer

The requirements of Call Center Officer are as under:

• A relevant bachelor’s degree from a reputed university
• Previous experience in a call center or customer support role
• 1 year in a similar position
• 2 years of banking experience

Skills and Knowledge Desired

• Outstanding Communication Skills.
• Problem Solving and Troubleshooting.
• Close Attention to Detail.
• Strong Organizational Skills.
• Empathy.
• Ability to Stay Calm under pressure.
• Persuasive Selling.
• Banking Product knowledge.
• Banking process knowledge.
• Excel & MS office.
• Good Computer skills.
• Numerical/Analytical skills.
• Strong active listening skill and verbal communication
• Adept to problem-solving and conflict resolution.
• Ability to multitask, manage time, and prioritize.
• Fluent Arabic and English.

Capital Management and Provision Officer Banque Misr UAE