Call Center Agent NMC Royal Hospital Dubai

Full time @NMC Healthcare posted 4 months ago in Healthcare
  • Dubai, United Arab Emirates, NMC Royal Hospital, DIP, Dubai, AE View on Map
  • Post Date : December 9, 2024
  • Apply Before : January 9, 2025
  • Salary: د.إ3,000.0 - د.إ5,000.0 / Monthly
  • 1 Application(s)
  • View(s) 187
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Job Detail

  • Job ID 26267
  • Career Level  Fresh
  • Experience  Less Than 1 Year
  • Gender  Male Female 

Job Description

NMC Royal Hospital is looking for a Call Center Agent that will be the liaison between their company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is an Entry level full time role. For this position salary ranges from 3000-5000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Call Center Agent

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Requirements for Role of Call Center Agent

  • High school Degree.
  • 1 year experience in a customer support role.

Skills And Knowledge Desired

  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.

Case Manager NMC Royal Hospital Dubai

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