Assistant Outlet Manager at Fairmont The Palm Accor (Part of Accor Hotel Chain) is responsible to oversee outlet operations with efficiency and precision, ensuring unparalleled guest experiences and satisfaction. If you are willing for this role then submit your application now.

Responsibilities of Assistant Outlet Manager

• Oversees all aspects of the daily operation of the hotel’s Room Service operation.
• Supervises all Room Service personnel.
• Responds to guest complaints in a timely manner.
• Works with other outlets managers and keep them informed of F&B issues as they arise.
• Organizes all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and stationaries and manage schedule on a daily basis through the time management system.
• Conducts daily shift briefings with the team, including daily trainings on menu knowledge, sequence of service, SOP’s, etc. Briefings should be dynamic, informative and challenging, raising the performance of all team members continuously.
• Ensures all staff are meeting all established standards of service through ongoing and recurrent training systems.
• Monitors and tests service skills of staff, retrains and reinforces all standards on food and quality and service details daily. Provides feedback and appraisals as necessary.
• Coordinates and monitor all phases of Loss Prevention in the Room Service operation.
• Ensures compliance with In Room Dining SOP’s.
• Ensures the training of department heads and employees on SOP’s, report preparation and technical job tasks.
• Ensures effective communications between each shift.
• Supervises the room service area in order to attract, retain, and motivate the employees.

What You’ll Do More?

• Ensures optimal level of service, quality, and hospitality are provided to guest.
• Regularly reviews house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests.
• Ensures the timeliness and accuracy of the amenity set-up and delivery.
• Ensures compliance with all local liquor laws, and health and sanitation regulations.
• Ensures that Hospitality Suites are being set up, serviced and broken down in a timely manner and according to instructions.
• Monitors and maintains cleanliness of In Room Dining areas and work areas.
• Plans and conducts meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attends interdepartmental meetings to ensure good cross communication between departments.
• Assists in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
• Is aware of and assists to control current budgeted and forecasted revenues, payroll, and product costs.
• Assists in maintaining all Micros programming for food and beverage outlets.
• Is effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Is able to multitask and priorities departmental functions to meet deadlines.
• Prepares and submit required reports in a timely manner.

Requirements of Assistant Outlet Manager

• University/College degree in a Hotel Management
• 2-3 previous experience as an IRD supervisor or Assistant Manager.

Skills and Knowledge Desired

• Computer literate in Microsoft Window applications required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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