Assistant Manager, Jumeirah Al Naseem UAE

Jumeirah Group presently has job opening for eligible candidate for position of an Assistant Manager (Guest Relations). The aspiring candidate will work at Jumeirah Al Naseem in Dubai (a subsidiary of Jumeirah Group) and join the Human Resources Team in Dubai. This job has been posted by Jumeirah Group on 5 October 2023 and is now open for all desirous candidates.

Job Purpose of An Assistant Manager

To ensure exceptional guest experiences and satisfaction by overseeing guest interactions, addressing concerns, and maintaining high service.

Duties of An Assistant Manager

• Build a rapport with VIP guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Inspect rooms/suites of top VIPs on arrival and during the stay.
• Conduct curbside check-in for VIPs and in-room check-out when required.
• Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leaders.
• Assist with group registration when required and supervise special room drops for VIP guests or groups prior to arrival.

Who Can Apply?

Qualification

• Bachelor’s degree in hospitality management or a related.

Experience

• Minimum 1-year experience in managerial position guest relations or front office at luxury establishment or a 5* Hotel.
• Previous experience in handling VIP guests.

Skills & Knowledge Desired

• Accustomed to handling customer complaints of varying severity.
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority.
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS).
• Flexible schedule to meet demands of hotel occupancy.
• Fluency in English and additional language (Russian, French, Chinese, or other European languages are a plus).

About the Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

Human Resources Systems Executive, Dubai Health Authority