Assistant Housekeeping Manager FIVE LUXE JBR

FIVE LUXE JBR is hiring experienced and skillful candidates for the job role of Assistant Housekeeping manager. The company published this job on December 16, 2023 and is open to receive application.

Responsibilities of Assistant Housekeeping Manager

• Oversees the Administration and Management of FIVE’s award-winning Housekeeping Operations with a ‘FIVE-Styled’ Approach.
•  Ensures the Highest Level of Guest Service through the application of FIVE’s Standard Operating Policies, delivering sensational Experiences that Exceed Expectations.
• Manages the Housekeeping Operations with a next-level Approach, supporting the Housekeeping Manager through facilitating Guest Interactions, handling and resolving complaints, and upholding industry leading Cleanliness Standards.
• Audits and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards, fostering a ‘FIVE-Star’ environment.
• Acts as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster cohesive Teamwork.
•  Documents and resolves issues swiftly in collaboration with the Front Desk to uncover any Discrepancies.
• Provides the Highest Quality of Service to Guests at all times, anticipating and exceeding Guest Expectations by Setting the Gold Standard in the industry.
• Inspects Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVE’s Standards of Cleanliness.
• Runs sold room Reports, verifies room status, determines discrepant rooms, prioritises room cleaning, and Updates the status of departing Guests’ rooms seamlessly, fostering efficient Communication across Departments.

What You’ll Do More?

• Prepares, distributes, and Communicates Changes in Room Assignments with a sensational Attitude.
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
•  Assists Management in hiring, training, scheduling, evaluating, counseling, and disciplining other ‘FIVERs’, while motivating and coaching the FIVE gruop towards boundary breaking Success.
• Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
• Completes all required Safety Training and Certifications with a ‘Can-Do!’ attitude.
• Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta Perfect Look.
• Maintains the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
• Assists Management in maintaining the financial expenses every month, providing valuable Insights to increase Profit.
• Conducts Monthly Inventories with ‘FIVE Styled’ Precision.
• Embraces being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.

Requirements of Assistant Housekeeping Manager

The requirements of Assistant Housekeeping Manager are as under:

• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
•  A minimum of 3 years of Managerial Experience in a Luxury Hotel environment in the UAE.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.

Skills and Knowledge Desired

• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE group Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE group to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fuelled by a ‘Can Do!’ Spirit.

Assistant Housekeeping Manager Jumeirah Al Qasr

Front Officer Manager Five Hotels and Resorts