Assistant Front Desk Manager Jumeirah Burj Al Arab Hotel

An exciting job opportunity has arisen for eligible candidate for position of an Assistant Front Desk Manager at Jumeirah Burj Al Arab Hotel in Dubai. The selected candidate will be responsible for and supervise efficiently the administration of hotel Front Office operations, audit & compliance, night audit reports for accounts and ensure highest levels of service is maintained in all areas of operations throughout the hotel over the night shift period, in accordance with the company and hotel policies and procedures. 

Duties of An Assistant Front Desk Manager

• To be responsible for managing and coaching the night team.
• Responsibility for all activities in the hotel in the absence of executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To monitor the operation of all departments to ensure all operating standards are maintained.
• To assist in maintaining a high level of security for both guest and hotel property.
• To be fully conversant with all emergency procedures and pertinent local legislation.
• To meet, greet, escort and bid farewell to all VIP guests and endeavor to meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests’ complaints and problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
• To ensure an accurate log is kept of all incidents of note occurring.
• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all night front office staff.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors’ specifications i.e. pest control, carpet maintenance or window cleaning.
• To organize on a quarterly basis the “early bird” meeting for all night staff and executive management.
• To ensure the night audit prepares and audits all cashier documents as outlined in night audit procedures.
• To liaise with income auditor/front
• To perform night audit duties as and when are necessary.

What You’ll Do More?

• To raise any guest credit issues to the day team with urgency and ensure a follow-up is conducted.
• To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.
• To balance the day’s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.
• To adhere to the emergency procedure in event of computer failure.
• To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel’s procedure.
• To process foreign currency exchange and traveler cheque transactions for in-house guests.
• To be conversant and comply with the hotel’s credit policies.
• To distribute sales and statistical reports to selected department and division heads.
• To receive and check the accuracy of the night float before signing the float control book.
• To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences.
• To assist with witnessing of remittance envelopes from the hotel’s other departments and to record events accordingly.

Requirements for role of An Assistant Front Desk Manager

The eligibility requirements for role of an Assistant Front Desk Manager are as under:

• Diploma or Certificate in Hospitality Management.
• Two years of working experience in a similar role in a luxury five-star hotel environment.
• Experience working in a multi cultural environment.

Front Office Assistant Manager, Jumeirah Burj Al Arab Dubai