Assistant Chief Concierge Four Seasons Abu Dhabi

Four Seasons Hotel Abu Dhabi at Al Maryah Island has announced an exciting job opportunity for the role of an Assistant Chief Concierge. This company published this job on December 12, 2023. Candidates fulfilling the eligibility criteria should submit their applications now.

Responsibilities of Assistant Chief Concierge

• The ability to supervise bell, concierge and guest relations staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
• The ability to cover Duty Manager shifts in absence.
• The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.
• The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
• The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• The ability to keep the Chef/Head Concierge and senior management well-informed of any guests’ problems or complaints, and action taken.
• The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
• The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
• The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and phone system.
• Assist with front desk procedures, i.e. check-in, check-out, escorting, taking requests etc.
• Be trained and able to complete related roles, i.e. bell/door attendant, airport greeter etc.

What You’ll Do More?

• To provide a friendly and professional service that always exceeds guests’ expectations.
• To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
• To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• To comply with local legislation as required.
• To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
• To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Conduct and attend training sessions as outlined.
• Perform other tasks or projects as assigned by the Front Office Manager or Director of Rooms.
• Understand & cooperate with full compliance with hotel’s developed OSH policy, procedures & works instructions or action taken by management to protect employees or to comply with OSH requirements.
• Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct;
• Report all OSH incidents, near misses, dangerous occurrences, unsafe act & conditions.
• Report all hazards & engage in communication & consultation activities.
• Participate in conduct of OSH related planning and implementation in order to achieve the hotel’s OSH objectives, targets & program.
• Handling, storage & disposal of hazardous materials as per MSDS.
• Attend OSH training, safety induction, on the job training, daily tool box talks, etc.
• Follow all posted warning signs and safety instructions.
• Understand & be aware of OSH risks of the assigned work & necessary arrangements to perform the work safely.

Requirements of Assistant Chief Concierge

The requirements of Assistant Chief Concierge are as under:

• Bachelor’s degree in Hospitality Management.
• 2 years Concierge Experience in a 5 star hotel.
• Ideally Pre Opening experience, experience on setting up any related systems or structures in the department role.

Skills and Knowledge Desired

• Able to work with tight deadlines and under pressure due to intensive pre opening phase.
• Fluency in written and spoken English.
• Knowledge of front office application.

Assistant Concierge Manager Jumeirah Marsa Al Arab

In Room Dining Coordinator Four Seasons Abu Dhabi

Reservations Supervisor Four Seasons UAE