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Analyst Abu Dhabi Commercial Bank UAE

  • Full time
  • Abu Dhabi, United Arab Emirates View on Map
  • @Abu Dhabi Commercial Bank posted 5 days ago
  • Posted : August 7, 2025 -Accepting applications
  • Salary: د.إ8,000.0 - د.إ20,000.0 / Monthly
  • View(s) 10

Job Detail

  • Job ID 49223
  • Career Level  Intermediate
  • Experience  4 Years
  • Gender  Male Female 

Job Description

The Analyst – Customer Care position at Abu Dhabi Commercial Bank PJSC (ADCB) in Abu Dhabi, UAE, is a full-time job with a three-year duration. The role involves answering customer questions, solving complaints, and ensuring clients are happy in the banking industry. Candidates should have a Bachelor’s degree in Banking, Economics, or a related area and four years of experience in financial services customer support. The job offers a good salary, strong benefits, and remote work options for those who qualify.

About ABCB

Since its founding in 1985, Abu Dhabi Commercial Bank PJSC (ADCB) has been a major UAE bank, helping grow the economy with modern financial services. With more than 200 branches and ATMs, ADCB provides personal loans, wealth management, and online banking solutions. The bank focuses on excellent customer service, supporting around one million clients.

Job Title

Analyst – Customer Care

Responsibilities

  • Answer customer inquiries from sources like Central Bank (CBUAE), media, and high-value clients.
  • Give customers complaint reference numbers and expected resolution dates.
  • Look into customer issues and work with other teams to fix them.
  • Take steps to stop complaints from happening again.
  • Update the Interact Appzone system every day to track complaint status.
  • Handle fee refunds for accounts and cards following ADCB’s rules.
  • Check customer satisfaction levels to fix problems quickly.
  • Keep accurate records in the Interact Appzone customer care system.
  • Join training sessions to learn about banking products and services.
  • Limit reopened complaints by doing careful investigations.
  • Follow ADCB’s guidelines for account refunds and approvals.
  • Team up with others to improve service and keep customers loyal.
  • Share regular updates on complaints with customers and internal logs.
  • Maintain high service quality and manage risks effectively.
  • Help improve ADCB’s digital banking through better customer service.

Requirements

Education

Bachelor’s degree in Banking, Economics, Customer Service, or a similar field.

Experience

4 years working in customer service for financial services, preferably in a bank branch, call centre, or quality control team.

Skills

  • Clear and polite communication with customers.
  • Good problem-solving for tricky issues.
  • Skilled in using Microsoft Word and Excel.
  • Ability to work well in a busy team setting.
  • Careful attention to detail for accurate records.
  • Strong time management to meet deadlines.

Knowledge

  • Understanding of how banks operate and serve customers.
  • Knowledge of UAE banking rules and regulations.
  • Familiarity with retail and business banking products.
  • Experience using customer service systems and bank software.
  • Awareness of quality service standards and frameworks.
  • Knowledge of how to resolve complaints in banking.

Applicant Location

This job is based in Abu Dhabi, UAE, with flexible remote work available, depending on the role and candidate eligibility.

Application Procedure

To apply, download the Job Info app from the Google Play Store and submit your application through the app.

Note

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