Agent Call Center Canadian University Dubai

Canadian University Dubai (CUD) is looking for a devoted worker for the position of Call Center Agent in Dubai, UAE. It offers undergraduate and graduate degree programs based on a world leading international curriculum. Located in the city’s vibrant business district, Canadian University Dubai gives students the unique opportunity to obtain a first class Canadian education while experiencing the dynamic lifestyle of Dubai, United Arab Emirates. It has been ranked #1 in university Dubai (QS World University Rankings 2023) / (THE Impact Rankings 2022) and ranked in the top 541 – 550 worldwide and top 4 in the UAE (QS World University Rankings 2023).

Job Role of a Call Center Agent

A Call Center Agent provides a world class student experience in all transactions, voice and non voice, inbound and outbound.

Responsibilities of a Call Center Agent

• Manage administration, communicating, and coordinating with internal departments.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.

What You Will Do

• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Research required information using available resources.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.
• Record details of comments, inquiries, complaints, and actions taken.

Eligibility Criteria

• A related university undergraduate degree.
• A minimum of three years working experience.
• 2 years non voice contact center experience and 1 year in voice.

Knowledge & Skills

• Strong communication, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast paced environments.
• Computer literacy.
• Phone skills, including familiarity with complex or multi line phone systems.
• Customer focus and service.
• C2 English level (EUCE) benchmark. C1 is a second option.
• Selling / teleselling / telemarketing skills are a plus.
• Exceptional handling skills.
• English typing speed (50 words/minute).
• English is a requirement; Arabic and other foreign languages is an asset.
• Ability to work on shift basis and rotational days off.
• Educational industry background is a plus.
• Dubai residents is a plus.

Technician Lab, ADNOC UAE

Tagged as: Agent