Front Desk Agent Saadiyat Rotana Resort & Villas Abu Dhabi

Full time @Four Seasons posted 10 months ago
  • Abu Dhabi, UAE View on Map
  • Post Date : March 1, 2024
  • Apply Before : February 8, 2025
  • Salary: د.إ30,006,000.0 - د.إ30,006,000.0 / Monthly
  • 0 Application(s)
  • View(s) 26
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Job Detail

  • Job ID 9908
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Saadiyat Rotana Resort & Villas Abu Dhabi is currently looking forĀ  dynamic, and self motivated Front Desk Agent. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Front Desk Agent

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
  • Personally greet guests by name, if known, and escort them to their room to make them feel expected and welcomed.
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
  • Maintain awareness of daily rate levels to sell and occupancy levels.
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
  • Demonstrate a complete understanding of the hotelā€™s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements of Front Desk Agent

  • You should ideally have a degree in hospitality.
  • 2-4 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ā€˜switched onā€™ personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast-paced environment.
  • You will be a great team player, thriving in working with a multi-cultural team and guests alike.

Key Competencies

  • Understanding the job.
  • Taking responsibility.
  • Recognizing differences.
  • Customer focus.
  • Adaptability.
  • Teamwork.

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