Job Detail
-
Job ID 9672
-
Career Level Fresh
-
Experience Less Than 1 Year
-
Gender Male Female
Job Description
DAMAC Hills 2 Hotel Dubai is currently looking for dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.
Responsibilities of Front Desk Agent
- Provide prompt, courteous and efficient service to all guest.
- So as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions.
- Any allied information to respond to guest queries.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements of Front Desk Agent
- You should ideally have a degree in hospitality.
- 1-2 years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- Excellent written and verbal English communication skills and knowledge in an additional language.
- Strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Key Competencies
- Understanding the Job.
- Taking Responsibility.
- Recognizing Differences.
- Customer Focus.
- Adaptability.
- Teamwork.
Front Desk Agent Amwaj Rotana Jumeirah Beach Dubai
Other jobs you may like
-
House Keeping Attendant NAFFCO Dubai
- @ NAFFCO
- Jebel Ali Free zone، South Area، Jebel Ali Free Zone Street, Dubai, AE