Call Center Representative Banking Industry Dubai

Job Detail

Job ID 7925
Career Level Intermediate
Experience Fresh
Gender Female|Male

Job Description

Banking industry in Dubai is searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to their customers by answering questions, handling complaints, and troubleshooting problems with their products and services.

Responsibilities of Call Center Representative

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Requirements of Call Center Representative

High school diploma or equivalent.
More education or experience of 1-2 years may be preferred.

Skills and Knowledge Desired

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.