Customer Service Executive American Hospital Dubai UAE
- Full time
- Dubai, United Arab Emirates View on Map
- @American Hospital Dubai posted 5 days ago
- Posted : August 25, 2025 -Accepting applications
- Salary: د.إ6,000.0 - د.إ9,000.0 / Monthly
- View(s) 23
Job Detail
-
Job ID 49811
-
Career Level Intermediate
-
Experience 3 Years
-
Gender Male
Job Description
The Customer Service Executive job at American Hospital Dubai, in Dubai, United Arab Emirates, is a full-time position paying AED 6,000–9,000 a month, based on skills and experience. The role includes greeting patients, filling out registration forms, booking appointments, taking payments, and helping with office tasks in the Medical Imaging Department. Candidates need to be friendly, accurate with the hospital’s Electronic Medical Record (EMR) system, and able to work with insurance and finance teams. Staying organized and knowing hospital rules is important. This on-site job is great for Dubai residents wanting a healthcare career.
About American Hospital Dubai
American Hospital Dubai, started in 1996, is a top healthcare center in the Middle East, known for care in heart health, cancer treatment, and bone surgery. It has Joint Commission International Accreditation (JCI) for safe, quality care. The hospital serves many different patients and offers a workplace that supports teamwork and learning with regular training. Staff keep up with healthcare trends. .
Job Title
Customer Service Executive
Responsibilities
- Welcome patients and sign them in for their appointments.
- Fill out patient forms and put details in the EMR system.
- Update patient info in the EMR at each visit, following hospital rules.
- Check payment types and add financial details to the EMR correctly.
- Keep patient records and consents fresh every six months.
- Tell walk-in patients how long they’ll wait to improve their visit.
- Scan papers into the EMR to keep records full.
- Check insurance cards against the hospital’s billing list.
- Set up appointments and tie them to patient files in the EMR.
- Call patients to confirm appointments and sort out changes or cancellations.
- Answer phone calls and explain appointment steps clearly.
- Put charges and orders in the EMR, working with insurance and finance teams.
- Take payments, give receipts, and make daily cashier reports.
- Answer billing questions and explain charges not covered by insurance.
- Keep the workspace clean and help with office tasks in the Medical Imaging Department.
Requirements
Education
A High School Diploma is needed. A Bachelor’s Degree in Business, Healthcare Administration, or a similar field is a plus.
Experience
2–3 years working as a receptionist or customer service staff in a hospital or healthcare setting is needed.
Skills
- Friendly people skills and ability to handle payments.
- Good at juggling multiple phone lines.
- Clear English, both written and spoken.
- Comfort with Microsoft Word, Excel, and email tools.
- Strong organization and multitasking skills.
- Careful with details in patient info and interactions.
Knowledge
- Know-how of Joint Commission International Accreditation (JCIA) standards.
- Familiar with medical terms used in hospitals.
- Experience with Electronic Medical Record (EMR) systems.
- Understanding of hospital billing and insurance steps.
- Knowledge of patient privacy and data protection rules.
- Ideas for making work smoother in healthcare settings.
Applicant Location
This job is onsite at American Hospital Dubai, 36GW+773, Dubai, United Arab Emirates. Candidates must live in or move to Dubai.
Application Procedure
To apply, download the Job Info app from the Google Play Store and submit your application through the app.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule at your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status. If you have questions, visit the company website or classifiedjobs for more related roles.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. The hiring company handles all selections and interviews. Please apply through the official application link provided.
