Rotana Hotels & Resorts
Beach Rotana is currently seeking for ambitious, dynamic, self motivated Outlet Manager who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service. As a job holder you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals.
Responsibilities of Outlet Manager
- Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
- Evaluate the performance of the assigned team and initiate internal development and promotions.
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Handle the welcome and seating of arriving guests with the assistance of the Hostess.
- Maintain a professional and friendly relationship with the outlet patrons.
- Establish and update the outlet’s database of regular guests.
- Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
- Be actively involved in the outlets promotional activities
Requirements of Outlet Manager
- Should be a college / university degree graduate.
- Minimum of 2 years experiences in a similar role.
Skills and Knowledge Desired
- You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
- The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence.
- You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members.
Key Competencies
- Understanding Hotel operations.
- Effective communication.
- Planning for business.
- Supervising people.
- Understanding differences.
- Supervising operations.
- Teamwork.
- Adaptability.
- Customer focused.
- Drive for results.