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Supervisor Patient Happiness NMC Royal Hospital Dubai

  • Full time
  • Dubai, United Arab Emirates, NMC Royal Hospital, DIP, Dubai, AE View on Map
  • @NMC Healthcare posted 5 months ago
  • Posted : December 9, 2024 -Accepting applications
  • Salary: د.إ6,000.0 - د.إ12,000.0 / Monthly
  • View(s) 185

Job Detail

  • Job ID 26240
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Supervisor Patient Happiness at NMC Royal Hospital will be responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed. This is an Intermediate level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities of Supervisor Patient Happiness

  • Align daily operations with the company’s values and culture.
  • Support the team in achieving departmental goals and objectives.
  • Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact center.
  • Provide training and mentorship to team members to ensure quality standards and service delivery.
  • Continuously maintain an enabling environment where you can develop and grow your team.
  • Orientate new joiners and sign of probation periods.
  • Ensure professional conduct and discipline within the team is followed.
  • Provide support in the recruitment and selection process of team members.
  • Monitor employee scheduling of the department to ensure operational coverage.
  • Support and monitor cost management initiatives.
  • Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
  • Support staff engagement initiatives.
  • Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
  • Complete year appraisals and coach & developing the team.
  • Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
  • Participate in the Hospital training programs.

Requirements for Role of Supervisor Patient Happiness

  • Bachelor’s Degree in Any discipline or related fields. Master’s degree will be an advantage.
  • 2 years of experience in hospitality or in related field.

Skills And Knowledge Desired

  • Strong knowledge in Insurance, Registration and Billing.
  • Strong analytical and problem-solving skills.
  • Ability to think critically and maintain a high level of confidentiality.
  • Strong interpersonal, verbal and written communication skills.
  • Excellent command of oral and written English. Arabic language desirable but not essential.
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