Unit Clerk Interpreter at American Hospital in 19th Street, Dubai, UAE will supports the provision of safe, patient and family focused quality care. Assists in the departmental daily functioning support of patient care while maintaining confidentiality. Supports the achievement of unit-specific goals. This is an Entry level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Unit Clerk Interpreter

• Ensures effective functioning of the unit.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence on time.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection, and security, etc.
• Participates in mock codes.
• Answers phone calls politely and professionally using proper telephone etiquette.
• Registers new patients, make sure the pre-registration form is completed and signed and an approved identification (Emirate ID or Passport) is collected.
• Adheres to the hospital policy “Identification of Patient” during appointment booking and registration.
• Ensures the correct entry of rounding fees and other charges whenever requested by their supervisors.
• Schedules and books appointments as requested appropriately.
• Transfers and cancels appointments.
• Informs patient in regard to the reference number.
• Covers other departments whenever required.
• Liaises with the Insurance and Finance Departments.
• Coordinates with different departments for appointment booking (urgent or routine).
• Directs patients to another department as required.
• Encourages patients to complete patient satisfaction (Press Ganey) survey.
• Ensures that all stand layouts are filled and updated with new brochures.
• Assists in the orientation of new staff members.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.
• Ensure that the register book is up to date to reflect 24-hour status for admissions, transfers, and discharges.
• Updates patients’ list including all mandatory information.
• Answers all patient’s call bells in a courteous timely manner during the unavailability of the medical team and follows up with the concerns.
• Acts as an interpreter when needed.
• Ensures proper handover to the upcoming Unit Clerk Interpreter, using the Unit Clerk Interpreter handover tool.
• Maintains and orders unit stationery on Lawson in conjunction with the Clinical Coordinator/Manager/designee.

Requirements for Role of Unit Clerk Interpreter

• High School Graduate.
• 1-2 years experience with customer service principles.

Skills And Knowledge Desired

• Excellent English and Arabic verbal/written communication skills.
• Knowledge and skills in responding to codes and other emergencies.
• Knowledge of computer applications such as Electronic Medical Records (Cerner)
• Knowledge of Medical Terminologies.

Patient Relations Executive American Hospital Dubai