Al Futtaim Group
Al Futtaim Group is currently seeking an experienced and qualified individual to take on the role of a Store Manager. The selected candidate will be responsible for planning, controlling, and directing his store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets.
Duties of A Store Manager
- Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level).
- Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement.
- Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
- Manages and controls store-approved OPEX budgets (i.e utilities, wrap supply, staff cost, etc).
- Recommends and initiates plans to optimize the stores’ controllable expenses.
- Achieves shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance (store level).
- Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level).
- Checks and reviews the implementation of display and timely replenishment.
- Manages availability and timely replenishment of stocks.
- Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
- Complies consistency with the Brand of Service Standards when dealing with customers (internal or external).
- Ensures customers’ shopping experience exceeds customers’ expectations.
- Handles and reports product queries, complaints and offer advice professionally aligned with the Brand of Service Standards procedure.
- Drives loyalty members programs and initiatives to achieve target transaction participation.
- Drives selling techniques to achieve target conversion/transaction rate.
- Cascades ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines on a regular basis.
- Checks and validates proper implementation and execution of promotional and store activities (e.g. promo callouts, hero displays and price changes).
What You’ll Do More?
- Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.
- Demonstrate strong analytical skills and understanding of the system and reporting.
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management.
- Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
- Plans and monitors Personal Development Plans In role development interventions.
- Identifies, implements and monitors team learning interventions.
- Reviews and discusses performance appraisal and personal plans of direct reports.
- Implements action plans for employee engagements.
Requirements for Role of Store Manager
The eligibility requirements for role of Store Manager are as under:
- Bachelor’s degree or Master degree would be a plus.
- Min 5+ years of experience in retail and team management in the retail beauty sector.
Skills & Knowledge Desired
- Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash).
- Good Computer skills.
- Management skills and people development.
- Empathy Customer service and results oriented Leadership and problem solving skills.
- Excellent relationship skills.
- Integrity and trust dealing with ambiguity.
- Proactive with good team spirit and able to take initiatives.
Store Manager, Al Futtaim Dubai