Guest Services Executive NMC Royal Hospital Sharjah

NMC Healthcare is currently looking to hire a candidate for the job role of a Guest Services Executive in NMC Royal Hospital, Sharjah, UAE. This is an Intermediate level full time job. And salary can range between 5000-10000 AED/month.

Responsibilities

  • Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
  • Registers all outpatients upon arrival as per policy.
  • To maintain Patient Confidentiality.
  • Identification of Patient Valid documents i.e., EID or Passport.
  • Checking eligibility for insurance approval.
  • Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
  • Initiate accurate process to complete the patient’s registration ( insurance or self paying.)
  • Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
  • Coordinates with Nursing and other Departments to resolve patient’s queries.
  • Informing patients when there are delays for diagnostic or treatment services.
  • Directs patients to appropriate clinics/areas.
  • Submits documents related to cash collection and refunds to Chief Cashier.
  • Maintains records for any authentication for services for any patient(s) given by higher officials.
  • Report to forward to Billing Supervisor.
  • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
  • Cash collection according to the individual collection report must be deposited in the Main Cash Box.
  • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
  • Assists in training of the new employees as directed by supervisor.
  • Knowledge of insurance protocols.
  • Coordinates with insurance department and clinic for preauthorization of services.
  • Knowledge in basic medical terminology ( limited to front office ).

Requirements for Role of Guest Services Executive

  • High School/ Bachelor’s Degree (Preferable) in Hospitality Management, Business Administration, or a related field.
  • 1-2 years experience in hospitality, retail, or any other industry.

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