Cargo Operations Manager Dnata Airline Dubai

As Cargo Operations Manager at Dnata Airline in Emirates Group Headquarters, Al Garhoud, Dubai, UAE, candidate will lead, develop and manage dnata Cargo Handling Operations in dnata UAE Cargo. Candidate will focus on continuously improving performance, operational efficiency, safety and service excellence while fostering a culture of innovation, ensuring long, mid, and short term business objectives are met, and achieving the set key performance indicators for the financial year. This is a Senior level full time job. And salary can range between 20000-40000 AED/month.

Responsibilities of Cargo Operations Manager

• Manage dnata cargo operations (Air and Land) at Dubai International Airport and Al Maktoum International Airport, ensuring all cargo is handled safely and securely and all operational procedures comply with the airline(s), customs, Dubai Police, and GHA (Ground Handling Agent) local and outstation requirements.
• Prepare and recommend the handling budgets to include manpower, equipment, expenditure, facilities and monitors financial performance versus the budget.
• Develop and maintain the highest standard of customer service to clients by ensuring the efficient delivery of all products in compliance with regulatory and industry standard requirements.
• Design, implement, and improve Management Information Systems (MIS) to measure and report operational efficiency levels periodically. To sustain and enhance operation efficiency levels.
• Plan, develop and implement Business Continuity Plans (BCPs) to manage any eventualities. And disruptions to ensure minimal impact on financial results and customer satisfaction.
• Collaborate and liaise with Customs, Dubai Police, Dubai Airports, Governmental Authorities, dnata Airport Operations. And Warehouse Operations to facilitate and coordinate the investigation process of all customer complaints. As well as operational deficiencies to prevent recurrence of any operational problems and customer dissatisfactions.
• Lead the service and efficiency levels improvement programs in coordination with key stakeholders to achieve dnata cargo performance objectives.
• Lead, facilitate and improve quality systems initiatives in the business unit’s operations to achieve the division’s quality deployment objectives.
• Lead and implement the standards of the Inspectorate of the Security Industry in the Business Unit to adopt, establish, sustain. And improve operational quality levels in line with world class cargo handling standards.
• Manage effective achievement of departmental objectives by setting individual objectives, managing performance, developing. And motivating staff, provision of formal and informal feedback and appraisals to maximize performance.

Requirements for Role of Cargo Operations Manager

• Bachelor’s degree in a relevant discipline.
• Minimum 8-10 years of leadership experience in ground handling Operations/Airline in an air cargo industry.
• Experience within the Courier, Mail or Ecommerce industry.

Skills And Knowledge Desired

• Must have in-depth knowledge of all aspects of air cargo business and valuable cargo handling.
• Thorough understanding of the Ground Handling Agent (GHA) Operations, Customs, Police, Airline authority regulations. And cargo clearance activities for imports and exports as well as a good understanding of dangerous goods handling procedures.
• Knowledge in all areas of Cargo Operations as well as exposure to areas of Airport operations like Baggage, Logistics and Turnaround.

GSE Electrician Junior Maintenance Technician Dnata Airline Dubai

Tagged as: Operation Manager