Business Process Manager Emirates SkyCargo Dubai

Business Process Manager will manage and facilitate the development of express & courier business processes for Emirates SkyCargo operations through the continuous review of strategic and operational practices and processes to identify efficient, practical and productive ways of conducting business in line with business goals, including but not limited to service delivery, resource/equipment planning and allocation, system automation and business standards.

Responsibilities of Business Process Manager

• Lead the development of express & courier business processes to reflect new working methods.
• Influence and interact with process owners, department heads and corporate functions for effective implementation of redesigned processes.
• Make recommendations for long and/or short term benefits.
• Identify, streamline and lead system enhancements for operations: conceptualize, define and propose system requirements for SkyCargo express & courier operations.
• Ensuring maximum integration with existing and new systems and eliminating any duplication.
• Define and develop business requirements for technology and automation in collaboration with the express operations and systems team.
• Ensure that business requirements are analyzed, challenged, understood and documented so that user requirements and defined solutions meet business needs based on functional fit, development time and cost.
• Conduct audits to ensure that identified changes have been effectively implemented.
• Ensure benefits from every improvement program are maximized and that all business improvement objectives are achieved in relation to qualitative and financial deliverables.
• Continuously monitor and update operational process changes due to people, commercial policy, handling agreement, policy, facilities, systems, or device changes.
• Coordinate and work with all internal/external stakeholders to prepare everyone to handle the changes and align business goals.
• Advise on productivity and process improvement opportunities provide operational and strategic business advice and influence operational departments to buy-in to the strategies.
• Amend current practices, processes or policies to achieve the identified cost savings and tangible results.

What you will do more

• Drive innovative solutions and ensure a collaborative approach with operations, systems.
• Advise on productivity and process improvement opportunities and provide operational and strategic business advice.
• Influence senior managers to ensure that internal corporate departments buy-in to the strategies and amend current practices, processes or policies to achieve the identified cost savings and tangible results.
• Work with management in setting up systems to evaluate business unit performance against KPIs.
• Lead operations business units to identify areas of weak performance and support line management in the design of performance improvement plans and setting relevant business standards.
• Ensure alignment between process, work instruction, standard cargo handling procedure and authority regulations.
•  Educate and increase awareness among managers, supervisors, front line staff (Emirates and contracted staff) on the changing process, available tools, techniques and methodology of the ever changing cargo operations.

Requirements for Role of Business Process Manager

• Degree or Honors (12+3 or equivalent)  in either Industrial Engineering or Business Administration.
• 8+ years experience in operations, process engineering, relevant to the courier, express and supply chain industries.
• Experience in Lean, six sigma, and other process mapping tools is a plus.

Skills And Knowledge Desired

• Project Management.
• Lead Lean transformation initiative.
• Change management in large organization.
• Setting KPI and relevant operational targets.
• Good communicator.
• Leadership Role.

Office Assistant Facilities Mailing Emirates Airlines Dubai