IHG Hotel & Resorts
InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is presently accepting applications from suitable candidate for the job role of Pool Bar Waiter/Waitress. The selected candidate will be responsible to provide attentive beverage and food service to guests at the pool area, ensuring a pleasant and enjoyable poolside dining experience.
Responsibilities of Pool Bar Waiter/Waitress
- Read daily events, to acknowledge any VIP’s arrivals.
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Present children’s menus when appropriate, and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation and hygiene policies
- Maintain good working relationships with colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
Requirements of Pool Bar Waiter/Waitress
- High school diploma or certification is hospitality.
- Minimum 1 year food and beverage serving experience
Skills and Knowledge Desired
- The strength tp lift, push and pull big objects up to 50lbs (23kg) which can also involve bending and kneeling.
- A good grasp of reading, writing and basic math.
- The flexibility to working night, weekend and holiday shifts.
- Strive for excellence in an eager and motivated manner.
- Possess the ability to work under pressure.
- Demonstrate exceptional timekeeping and reliability.
- Great communication, you;ll be warm, welcoming and easy to talk to.