Wholesale Client Services Senior Specialist HSBC UAE

HSBC is currently seeking an ambitious individual to join their Wholesale Client Services team, working together with colleagues to manage and achieve divisional business targets. If you are willing for this job role then apply now.

Responsibilities of Wholesale Client Services Senior Specialist

• Be responsible for complex client onboardings within Commercial Banking (CMB)
• Liaise and coordinate with clients and internal teams for completion of onboardings in line with the Wholesale CDD Global Line of Business Procedures (GLoBP) and local requirements
• Optimally manage and be accountable for the case completion volume’s whilst maintaining quality and compliance at all times
• Provide SME guidance and support to the RMs, team members and other colleagues to effectively manage FCR (Financial Crime Risk), escalating where appropriate to Financial Crime Compliance (FCC)
• Act as the conduit between the business (senior leadership and RM), Digital Business Services (DBS) , product partners and risk stewards to ensure a smooth implementation of journey for clients
• Encourage the effective and efficient use of the digital tools available for case management, providing feedback on technological improvements and ‘best in class’ production management and resolving issues as necessary
• Ensure a consistently high-quality and professional customer experience at all times, supporting a culture of client-centricity
• Review and complete all local, global or FCC directed CDD (Customer Due Diligence) and Onboarding Reviews and de-risking activities established by the Wholesale CDD GLoBPs and role/local expectations
• React to customer surveys (internal and external) to refine and improve service and use the Tone of Voice guidelines.
• Manage and prioritize work-in-progress pipeline appropriately ensuring early intervention and corrective action to achieve KPI and SLA targets
• Support/Implement the continuing development or transformation of the Wholesale Client Services operating model.

Requirements of Wholesale Client Services Senior Specialist

• Graduation degree is a must to secure a UAE Visa and Work Permit.
• 6-8 years of experience in similar role.
• Experience of building and managing complex relationships with significant customers.

Skills and Knowledge Desired

• Knowledge of AML & Sanctions Compliance risk management requirements and understand how to operationalize policies and procedures for managing risk
• Significant experience managing operational functions
• Relevant product knowledge for CMB customer groups and able to demonstrate operational and risk management experience
• Knowledge of Regional Wholesale Client Services technology such as CRT, SmartServe, ClientSphere, HUB
• Past working experience in a relevant role knowledge of financial crime risks.

Client LifeCycle Management Analyst HSBC UAE