Ward Coordinator Officer University Hospital Sharjah

  • Full time
  • Sharjah, UAE
  • Posted 3 weeks ago
  • 4000-9000 AED / Month

University Hospital Sharjah

The Ward Coordinator Officer at UHS collaborates with nursing and other healthcare staff to promote excellent patient care, family and visitor focused service. The incumbent provides administrative assistance to the clinical unit/ward staff and accurate data transmission of patient movement. The role holder also provides efficient reception and clerical services, maintain patient records

Main Duties of Ward Coordinator Officer

  • Actively participates in upholding and promoting the vision and culture of University Hospital Sharjah (UHS).
  • Complies with all the UHS policies, procedures and fire regulations.
  • Participates in all aspects of the International Accreditation Program to assist UHS to attain and maintain international accreditation standards.
  • Maintains a safe, clean environment using approved infection control practices.
  • Implementing the daily clerical planning at the assigned ward level.
  • Maintain ward-related records and databases as directed by the department manager.
  • Communicate effectively and promote a supportive team approach within the ward/unit to ensure good working relationship.
  • Accept telephone calls, triage and transfer messages and enquiries of a clinical nature to medical, nursing and other allied health staff.
  • Maintain patient record and information per the health information system including movements, episode care provider. Book appointments for the inpatient, Scan documents and medical reports.
  • Liaise with the Insurance department for the approvals/and rejections follow up.
  • Maintain patient record including completion of the final discharge summary.
  • Maintain and file in a pre-determined order as outlined by the Medical Records Department (MRD) all relevant paperwork relating to patient stay/activities.
  • Arrange transfers/discharges of patients with the admissions officer.
  • Liaise with admission office regarding the availability of beds.
  • Verify with the charge nurse that discharge planning has been followed prior to patient discharge.
  • To ensure all the patients admitted to the ward has the Bill of rights and responsibilities and explain it to the patients if required.
  • To ensure that all patients admitted to the ward has a signed general and admission consent.
  • As directed will call relevant respond code/s as instructed by appropriate clinical personnel in Emergency situations.
  • Requisition of ward stationery/forms and other items and maintain adequate supplies and store supplies required to effectively run the ward desk area.

Other Responsibilities

  •  Trains new and relief ward clerks and orientates new medical and nursing staff to the clerical requirements of the ward.
  • Performs duties in accordance with relevant Safety and Health parameters.
  • Participates in a continuous process to monitor, evaluate and develop services and performance as directed by the Nurse Manager or the Charge Nurse.
  • Undertakes other duties as directed.
  • Assists with the maintenance of a clean, safe environment.
  • Demonstrates sensitivity to patients’ comfort and privacy and expresses interest in their progress.
  • Utilizes and ensures maintenance of equipment and instruments, reporting any damages, equipment malfunctioning to the IT department and nurse in charge immediately.
  • Assist Physician/Nurses to overcome language barriers.
  • Assist the Nurses with the Charges of the Consumables and Escort bed.
  • Check daily the diet list and inform the team leader for any deficiency.
  • Arrange, attend and take the ward meeting minutes as required
  • Participates in continuous quality improvement initiatives, in service education programs, unit meetings and committee functions as assigned by the manager.
  • Initiates emergency, safety practices and fire safety measures as necessary
  • Reports all incidents through agreed channels and chain of command, ensuring Incident report is completed, submitted to nurse in charge and any immediate action required taken
  • Maintains and adheres to patient confidentiality at all times.
  • Responsible for attendance to yearly mandatory training as scheduled on mandatory training calendar.
  • The employment terms and conditions for this position are specified in the individuals Employment Contract.
  • To ensure that all patient escort where permitted are registered and escort card is issued to them.
  • Coordinate the requested escort certificates per UHS policy.

Position Requirements/Qualifications

Following is the eligibility criteria for the role of Ward Coordinator Officer at University Hospital Sharjah:

  • Diploma or bachelor degree /Admin or health care related.
  • Previous experience/training in clerical/reception duties.
  • Previous clerical experience within the health care industry.

Job Skills

  • Good interpersonal and communication skills, both oral and written.
  • Demonstrated ability to use computer keyboards and printers.
  • Proficient in verbal and written Arabic/English
  • Demonstrated knowledge of a computerized patient care system.
  • Understating of basic medical terminology.
  • Demonstrate understanding of the customer services in the Hospital settings.

Healthcare Assistant Med / Surg University Hospital Sharjah UAE

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