Waiter/Waitress Room Service Accor Hotels UAE

Sofitel Dubai The Palm is looking to hire suitably skilled and devoted candidate for role of Waiter/Waitress Room Service. The role of a Waiter/Waitress in Room Service involves providing attentive and efficient food and beverage service to guests in their hotel rooms, ensuring a high level of customer satisfaction and maintaining the hotel’s standards of service.

Responsibilities of Waiter/Waitress

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolve.
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Ensure that work station is stock with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Ensure that all service and storage areas are kept safe and clean.

Requirements of Waiter/Waitress

• High school diploma or certification is hospitality.
• Minimum 1 year food and beverage serving experience.

Skills and Knowledge Desired

• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.

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Tagged as: Waiter