Waiter/Waitress FIVE Jumeirah Village

FIVE Jumeirah Village is presently accepting applications from suitable candidate for the job role of Waiter/Waitress. The job holder will be responsible for taking orders and serves food and beverages to guests in a hotel restaurant or dining area, providing excellent customer service.

Responsibilities of Waiter/Waitress

• Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
• Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
• Demonstrates an Unwavering Commitment to upholding FIVE’s First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Exhibits an exceptional understanding of FIVE’s diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
• Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
• Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Contributes to the signature behind-the-scenes ‘Vibe at FIVE,’ playing a vital role in the success of FIVE’s award-winning initiatives.

Requirements of Waiter/Waitress

• High school diploma or certification in hospitality management.
• Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.

Skills and Knowledge Desired

• Have Excellent Communication, Leadership and Organizational Skills.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Members, and stakeholders.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).

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