Job Description
Novotel Abu Dhabi Gate is seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The role holder is responsible to To provide exceptional dining service to guests, ensuring a memorable experience by offering attentive, courteous, and efficient service in line with the hotel’s hospitality standards.
Responsibilities of Waiter/Waitress
- To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- The ability to gather and transport all supplies needed for the set‑up of a function
- Perform side duties (checklist)
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are kept safe, clean and locked.
- To report any complaints, incidents or any other irregularities to the management.
- Help implement work simplification and necessary changes.
- To be punctual at all times.
- To ensure that guests receive the attention they require.
- To professionally behave with other members of staff, managers and directors.
- Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
- Set up and unset function rooms, including table setting, according to established standards.
- Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
- Comply with hotel and department policies and procedures at all times.
- Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
- Communicates to his/her superior any difficulties, guest comments and other relevant information.
- Establish and maintain effective employee working relationship.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
Requirements of Waiter/Waitress
- Diploma or certification in hospitality management.
- 2 years of experience in similar role.
Skills and Knowledge Desired
- Average reading, writing and oral proficiency in the English language.
- Must be well presented and professionally groomed at all times.
- Good communication and customer contact skills; good problem resolution skills.
- Basic F&B product knowledge.
- Team player with strong interpersonal skills and attention to detail.
