Job Description
Fairmont hotel and resort is presently accepting applications from suitable candidate for the job role of Waiter/Waitress. This vacancy was announced by the hotel on December 26, 2023. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities of Waiter/Waitress
- To ensure efficient set-up and planning according to the Banquet Events Order.
- To comply with all policies and procedures including FOCUS
- To assign responsibilities to subordinates and to check their performance periodically.
- To liaise with the Kitchen and Beverage department enquiries on food, beverage and service.
- To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
- To issue repair and maintenance work orders to ensure the proper maintenance of the Banquets.
- To maintain a high standard of personal appearance and hygiene at all times.
- Communicate to the guest and provide assistance with their queries.
- Work as a team to get all the job tasks completed in any given time.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to the guest with any additional request.
- Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
- Maintaining proper dining experience, delivering items, fulfilling guest needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking knowledge.
- Other tasks that are assigned
Requirements of Waiter/Waitress
The requirements of Waiter/Waitress are as under:
- High School diploma or equivalent.
- 1-2 years banquet and event management experience.
- Guest experience centric.
Skills and Knowledge desired
- Strong beverage/wine knowledge
- Excellent communication skills in English, both written and verbal
- Trustworthy with attention to detail and high levels of accuracy in their work
- Pro active and energetic with a positive ‘can do’ attitude
- Ability to multi task with prioritization skills
- Knowledge of the products/items selling in the outlet
- Proficient in the use of Micros.
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