\Waiter IRD at Raffles The Palm Accor Dubai is responsible to provide exceptional food and beverage service to guests in their rooms or suites, ensuring a memorable dining experience that reflects the hotel’s standards of excellence.
Responsibilities of Waiter IRD
- To provide prompt and courteous F&B service to the Hotel’s guests.
- Read daily events, to acknowledge any VIP’s arrivals.
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
- Present children’s menus when appropriate, and describe specials and alternative cuisine.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
- Carry trays, bus and reset tables with linen, china, glass and silver.
- Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
- Follow cash and credit card procedures according to the guidelines of the accounting department.
- Maintain a clean, neat and orderly restaurant throughout service.
- Polish silver, refill salt, pepper and sugar, creamers, etc.
- Ensure that work station is stock with appropriate condiments at all times.
- Report any guest comments regarding food and beverage to manager.
- Conscientious handling and maintenance of operating equipment.
- Learn and adhere to safety, sanitation and hygiene policies.
- Maintain good working relationships with colleagues, and all other departments.
- Maintain complete knowledge of all F&B services, outlets and hotel services/features.
- Perform opening/closing side duties as assigned and set all tables according to standards.
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all service and storage areas are kept safe and clean.
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
- Carry out light cleaning and maintenance of the outlet.
- Assist other Food & Beverage Outlets in their operations during peak hours if needed.
Requirements of Waiter IRD
- Secondary education.
- Minimum 1 year food and beverage serving experience.
- Previous public contact and/or cashiering experience.
Skills and Knowledge Desired
- Reading, writing and oral proficiency in the English language.
- Must be well presented and professionally groomed at all times.
- Able to account and handle cash effectively and efficiently.
- Good communication and customer contact skills good problem resolution skills.
- Basic F&B product knowledge.
- Team player with strong interpersonal skills and attention to detail.
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