FIVE Hotels and Resorts
FIVE LUXE JBR is is presently accepting applications from suitable candidate for the job role of Waiter. The company published this job on December 13, 2023. If you are interested and willing for this job role then apply as soon as possible.
Responsibilities of Waiter
- Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
- Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
- Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
- Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
- Demonstrates an Unwavering Commitment to upholding FIVE’s First-in-Class Standards, providing personalised Service to Guests at all times.
- Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
- Exhibits an exceptional understanding of FIVE’s diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
- Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
- Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
- Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
- Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
- Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
- Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
- Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Becomes an invaluable member of the FIVE group, fostering a buzzing atmosphere while Celebrating FIVE’s delicious Culinary Masterpieces, Creative Concoctions and Insta Famous Tunes.
- Contributes to the signature behind-the-scenes ‘Vibe at FIVE,’ playing a vital role in the success of FIVE’s award-winning initiatives.
Requirements of Waiter
The requirements of Waiter are as under:
- High School Diploma or equivalent or certification/diploma in hospitality.
- Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.
Skilled and Knowledge Desired
- Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE group Members, and stakeholders.
- Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- A hands-on attitude, fuelled by a ‘Can Do!’ Spirit.
