IFZA
IFZA UAE presently has a job opening for eligible candidate for position of a Visa Communication Specialist in Dubai. This job was posted by IFZA on 3 October 2023 and is now open for all desirous candidates.
Job Purpose of A Visa Communication Specialist
- Oversees the entirety of the administrative process required to issue or amend visas while answering all related inquiries by professional partners and clients.
- The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Duties of A Visa Communication Specialist
- Providing clients and professional partners with visa related information in line with organizational timeframes and guidelines.
- Issuing quotes and providing visa related documentation to clients and professional partners.
- Monitoring and updating the CRM system regularly when managing a portfolio of work.
- Accurately analyzing the content of all documentation such as passports, application forms, etc.
- Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by visa applicants.
- Updating the concerned Client Engagement Managers on visa status.
- Escalating all visa stamping, visa applications, salary certificates, salary amendments etc. to visa processing specialist for appropriate actions.
- Escalate any visa query delays or complex visa problems to the Key user – visa or operations manager for resolution.
- Fostering long lasting business relationship with clients and professional partners.
- Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
- Operating closely with sales, finance, and licensing departments.
- Performing other job-related duties as assigned by Management.
Who Can Apply?
Qualification
- Bachelor’s degree in a relevant field.
Experience
- 3-5 years previous proven experience.
Skills & Knowledge Desired
- Full English proficiency.
- Additional spoken languages are a plus.
- Intermediate computer literacy is required e.g., MS Office.
- Excellent customer service skills with the ability to communicate effectively on phone calls, emails, and during sporadic face-to-face interactions.
- Strong attention to details.
- Industry knowledge relating to visa processing, amendments, cancellations, and immigration processes is advantageous but not mandatory.
- Customer Service and Client Relationship Management experience is advantageous.