VIP Service Agent Etihad Airways Abu Dhabi UAE

Etihad Airways Abu Dhabi is presently hiring suitable candidate for the role of a VIP Service Agent in Abu Dhabi. The selected candidate will be responsible to handle & manage all bookings and related travel journeys for Team’s customer circle VIP, CIP, Khaas/Exclusivemembers and Residence. If you’re willing to go for this role, submit your applications now.

Responsibilities of VIP Service Agent

• Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries and online booking engine support through application of technical expertise in reservations, ticket issuance and re issuance.
• Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team’s customer circle.
• Handle all special requests for Team’s customer circle in coordination with other service delivery areas.
• Manage the entire travel journey related to Team’s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling.
• Take immediate service recovery decisions and determine quick fixes to put issues related to guests travel experience right, and to resolve major and minor issues.
• Manage guests email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.
• Maintain guests travel preferences data base and manage the delivery on all their journeys.
• Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues,   e-mails) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty.
• Maintain data protection and confidentiality for Team’s customer circle, ensuring attention to detail in all bookings. 

Qualification Requirements for Role of VIP Service Agent

• Education to at least secondary level/ high school graduation, preferably with courses in Amadeus reservation and ticketing.
• Post holder must have 3 year Ticketing & Reservation experience with strong customer service skills. 
• Salesforce experience will be an advatnage

Skills Desired

• Experience in Amadeus is a must.
• Arabic speaker is a plus
• Open to working in a 24×7 shifting pattern.

Procedure to Apply

If you wish to grow with us, please apply now and become part of Etihad Airways. To apply for the job of VIP Service Agent, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck !

Manager Fleet Operations Etihad Airways Abu Dhabi