VIP Service Agent Etihad Airways Abu Dhabi

Full time @Etihad Airways posted 4 hours ago in Airlines
  • Abu Dhabi, United Arab Emirates, Ahmed Jumaa Al Za-aabee Building, Al Sharqi Street, opposite Madinat Zayed Shopping Centre, Al Danah, Zone 1, Abu Dhabi, AE View on Map
  • Post Date : February 11, 2025
  • Apply Before : April 2, 2025
  • Salary: د.إ6,000.0 - د.إ13,000.0 / Monthly
  • 0 Application(s)
  • View(s) 5
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Job Detail

  • Job ID 35202
  • Career Level  Intermediate
  • Experience  Less Than 1 Year
  • Gender  Male Female 
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Job Description

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. VIP Service Agent will handle and manage all bookings and related travel journeys for Team’s customer circle VIP, CIP, Khaas/Exclusive members and Residence.

Accountabilities:

  • Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance
  • Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Team’s customer circle
  • Handle all special requests for Team’s customer circle in coordination with other service delivery areas
  • Manage the entire travel journey related to Team’s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling
  • Take immediate service recovery decisions and determine quick-fixes to put issues related to guests’ travel experience right, and to resolve major and minor issues.
  • Manage guests’ email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift.
  • Maintain guests’ travel preferences data base and manage the delivery on all their journeys
  • Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty
  • Maintain data protection and confidentiality for Team’s customer circle, ensuring attention to detail in all bookings.

Education & Requirements:

  • Minimum Degree, preferably with courses in Amadeus reservation and ticketing.
  • Post holder must have 1 to 3 years of experience with mandatory contact centre experience and  strong customer service skills.
  • Able to work in a 24/7 shifting environment
  • Arabic speaker preferred

Manager Financial Planning & Analysis Etihad Airways Abu Dhabi

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