Unit In-Charge Al Futtaim Health UAE

The Unit In-Charge at Al Futtaim Group will be responsible to assume responsibility & accountability for leading and managing clinic operations.

Duties of Unit In-Charge

Budget and Supplies

• Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
• Develops the clinic administrative guidelines, benchmarks, and anticipated scope of services.
• Monitors the purchasing system appropriately to keep track of vendors and stock levels.
• Monitors the clinic activities through the use of the Healthcare Management System.
• Manages the implementation and practice of third party payer’s guidelines; adjusts, in coordination with Physician Group administration, clinic billing procedures accordingly.
• Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement.
• Reviews and updates forms used within the practice, Standardizes when possible.
• Reconciles petty cash with cash paid receipts, follows policy with respect to petty cash.
• Determines best approach to dealing with managed care plans and over the counter collections for those plans as well as self-pay patients.
• Complies with contractual terms agreed to by contract.

Staffing

• Develops and implements staffing standards for clinic programs with effective, economical use of resources.
• Monitors staffing and attendance in compliance with standards.
• Supervises, hires, transfers, promotes, assigns, rewards, counsels, disciplines and discharges appropriate employees of the clinic according to the policies and procedures.
• Develops and monitors clinic standards, proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources, Determines priorities of clinic activities based on available resources and commonly accepted standards.
• Monitors attendance of clinic staff.

Legal Issues

• Monitors all legal aspects of clinic operations to ensure compliance with local & federal regulations.
• Maintains a system of confidentiality according to Health System’s policies and procedures.
• Develops and implements policies and procedures to meet state and federal regulations.
• Assures compliance with corporate compliance policies.

What You’ll Do More?

Patient Relations

• Identifies and understands customers of the clinic & formulates and monitors working relationships which adhere to the customer standards.
• Advises the physicians with the development activities associated with building a successful physician patient practice.
• Works with the Medical Director with the implementation of Healthcare System policies and procedures.
• Identifies and maintains a professional working relationship with all internal and external customers.
• Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided.
• Fosters teamwork within clinic, as well as system wide.
• Oversee the clinic’s patient complaint policy and takes appropriate action where required.

Projects

• Identifies and participates in special projects and develops standards and competencies related to implementation.
• Arrangement of all the internal and external requirements for the functioning of the clinic.
• Pre-launch marketing activities for the clinic.
• Fully responsible for the overall operations of the centre.
• Handing over the clinic to the branch manager after clinic reaches the breakeven and taking care of the new project.
• Develops and maintains systems to remind, notify staff of managed care requirements.
• Work with Healthcare management team with marketing the practices.
• Performs patient satisfaction surveys.

Quality

• Understands and participates in the Health System’s quality process and develops a physician office monitoring system to assure quality.
• Implement & Monitor the Performance Improvement plan for all clinic staff to ensure compliance with quality standards.

Environment & Safety

• Sets and communicates clinic standards in keeping with regulatory agencies and Health System policies. 
• Develops and monitors standards to comply with safety, infection control and customer relations standards.
• Maintains an aesthetic environment for clinic and Health System.
• Enforces clinic responses to emergencies.
• Enforces OSHA standards for clinic.
• Enforces Infection Control Standards for clinic.
• Maintains a safe, clean, orderly, pleasing environment.
• Oversees utilities management.

Eligibility Requirements

The eligibility requirements for role of an Unit In-Charge are as under:

• Bachelor’s degree preferably in Healthcare Management.
• Minimum 5 years experience in a similar role.
• UAE Experience preferred.

Skills Desired

• Excellent presentation and analytical skills.
• Strong leadership and supervisory skills.
• Exceptional written and oral communication skills.
• Good decision making skills.
• Strong operational thinking skills.
• Critical Thinking.
• Conflict Management.
• Ability to read fine print at times.
• Multi Tasking.

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