Travel Consultant Meetings & Events Dnata Airline Dubai

Travel Consultant in Meetings & Events at Dnata Airline in Airport Operations (HQ), Dubai International Airport, Parking B, Airport Rd, Dubai, UAE is a front-line staff member and a part of a team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management, meeting and events bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service. This is an Intermediate level and full time role with salary ranges from 7000 AED to 12000 AED per month.

Responsibilities of Travel Consultant

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available.
• Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with brand guidelines and ensure a positive result for clients.
• Offer products, services & loyalty programmes that are contracted by dnata Travel and offer information on destination. And product to all customers to ensure that it meets their travel and meetings and events requirements.
• Maximize the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue.
• Drive additional ancillary revenue through the sale of tours, excursions and activities.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health. And Insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Listen to customers carefully, understanding their exact needs and requirements, wow them through  surprise and delight service.
• Put things right when things go wrong, ensuring that  customers leave with only a positive experience of us.
• Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving. And exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of customer feedback program & any internal audit standards to ensure that comply with the expected benchmark defined by the customer audit team.

Requirements for Role of Travel Consultant

• 12 Years schooling or equivalent.
• 1+ Year experience in Commercial/Sales or Reservations/Ticketing.
• Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.

Skills And Knowledge Desired

• A confident communicator with proven persuasive and influencing skills. Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays.

Storekeeper dnata Technical Services Dnata Airline Dubai

Tagged as: Travel Consultant