Travel Consultant Dnata Airline UAE

An exciting job opportunity has been announced by Dnata Airline for job role of Travel Consultant in Dubai. The incumbent will be front line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. Also, role holder has to sell Airline tickets, travel related products and give travel related information. Proactively provide services to customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro active disruption management and travel bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service.

Duties of A Travel Consultant

Generic

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available.
• Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with customers & suppliers, ensuring tone of voice, language and contact are in line with brand guidelines and ensure a positive result for clients.
• Offer products, services and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
• Maximize sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue.
• Drive additional ancillary revenue through the sale of tours, excursions and activities.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Listen to customers carefully, understand their exact needs and requirements, wow them through surprise and delight service. Put things right when things go wrong, ensuring that customers leave with only a positive experience.
• Ensure that all forms of contact are handled quickly and with a friendly can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of customer feedback program, and any internal audit standards.

Resort Service & Guest Experience Centre

• Provide award winning service on holiday for customers, primarily face to face, but also over the phone, via SMS & WhatsApp and through new App Chat functionality.
• Work with airlines Network Control and Reservation Services team, Destination Management Companies and hotels around the world.
• Monitor the network and proactively support Emirates Holiday customers.
• Play an instrumental role within the Crisis incident team, in the event of Force Majeure, crisis or cancellation situations during the holiday experience.

Requirements of Travel Consultant

The requirements of Travel Consultant are as under:

• 12 Years schooling or equivalent.
• 1 plus year of experience in commercial / Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.

Skills & Knowledge Desired

• Understands the importance of exceptional customer experiences and exceeding customers’ expectations.
• A confident communicator with proven persuasive and influencing skills.
• Thrives on a busy service and sales environment and self motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail & understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays.

Department Officer Dnata Airline UAE