Transportation Agent Miral Experiences Abu Dhabi

Miral Experiences is currently seeking to hire a candidate for the job role of a Transportation Agent in Miral Destinations LLC, Abu Dhabi, UAE. This is an Entry level full time role. For this position salary ranges from 4000-6000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Transportation Agent

• Welcome Guests in a friendly and professional manner.
• Engage each Guests as a unique individual and listen attentively to their requests.
• Ensure Guests know where to go to buy or collect tickets.
• Escort Guests to Yas Island facilities and provide explanation/relevant information of the services included.
• Welcome groups and direct them accordingly.
• Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted.
• Maintain knowledge and awareness with ongoing promotions.
• Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience.
• Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue.
• Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy.
• Efficiently manage buses cleanliness.
• Manage Lost & Found according to company’s Lost & Found policy.
• Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety.
• Manage and maintain cleanliness of Yas Express buses.
• Practice safe working habits at all times.
• Assist other departments in general, as required.
• Perform any reasonable additional tasks as assigned by the Management.
• Performs Yas Express related tasks such as, but not limited to the following:
• Cleaning of the Yas Express signage around Yas Island/Abu Dhabi.
• Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers.
• Assists in performing regular spot checks of the staff busses.
• Participates in daily operations alongside their Colleagues, setting a positive example.

Requirements for Role of Transportation Agent

• High School Diploma or equivalent.
• At least 1 year operational experience in Customer Service setting/ hospitality industry.
• 1 to 2 years work experience related to Guest Services/ Customer Relations.  Desirable
• Previous experience in a similar or related role at a hotel/ hospitality, theme park industry. Desirable

Skills And Knowledge Desired

• Customer Relations/Guest Services skills.
• Excellent interpersonal skills.
• Good command of English language. (spoken/written)
• Basic computer skills.
• Analytical/ Problem Solving skills.
• Ability to work under pressure.
• Ability and genuine willingness to entertain/engage Guests.
• Intermediate or better English proficiency (read, write, speak) Desirable
• Basic spoken Arabic proficiency or additional international language (Russian/ Chinese) proficiency. Desirable
• Ability to entertain, engage Guests. Desirable
• Computer skills. Desirable

Food & Beverage Senior Manager Miral Experiences Abu Dhabi