Transguard Living Manager Transguard Group UAE

Transguard Group presently has a job opening for qualified and experienced candidate for the position of a Transguard Living Manager in Dubai. The selected candidate will manage a team responsible for revenue delivery and operational excellence across the assigned customer account portfolio. They will assist in delivering the targeted revenue and gross contribution, project managing clients, day-to-day delivery of operations, and will contribute to the measurement of efficiencies across the account portfolio.

Duties of Transguard Living Manager

• Able to measure and rectify key data points across a complex business model.
• Able to differentiate between revenue and profit targets, and manage cost base.
• Manage commercial contracts with existing clients, monitor Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs).
• Establish and monitor Key Performance Indicators (KPIs) for the portfolio of contracts.
• Measure & rectify the financial performance of the account portfolio, contract profitability and control on spend, resource allocation and budget management.
• Assist with working at risk rectification and action plans pro-actively solving client contract issues and any debtors.

Operational Delivery

• Responsible for the delivery of office-based operations and helpdesk scheduling. 
• Identifying gaps and solving issues using a methodical approach.
• Monitor daily operations to ensure all inefficiencies are identified and stopped immediately.
• Support measuring all time and attendance, ensuring it is managed as a priority and ensure zero-error in processing.

Customer Management

• Assist in managing key contacts and relationships within the account portfolio, ensure the account is fully managed and relationships are maintained.
• Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts.
• Ensure all contractual obligations are being followed by the relevant stakeholders.

What You’ll Do More?

Continuous Improvement   

• Continuous improvement of internal processes and provide efficient solutions.
• Inspire and work with the team and others to create a successful Business Support Function.
• Review and evaluate processes within the department and identify opportunities to improve.

Leadership

• Support all management team activities in line with Transguard’s Vision and Values, delivering specific and measurable aims, goals, and targets for all team colleagues.
• Monitor and review teams’ performance, using the performance models available from the HR Team, come up with ideas for improving performance.
• Oversee the day-to-day operations of all direct reports ensuring goals are communicated, understood & met.
• Provide coaching and guidance to team members to ensure everyone understands their role and tasks, and can act on them efficiently.
• Assist with identifying that the team has the skills, capabilities, and support to do their roles effectively.
• Ensure a smooth operational service is always provided to the business, taking into consideration annual leave and absence.
• Deal with all escalated issues in conjunction with direct reports to coach and enhance their capabilities.
• Conduct one-on-one meetings with direct reports.

Eligibility Requirements

The eligibility requirements for role of a Transguard Living Manager are as under:

• Bachelor’s degree in communications, public relations, or a related field.
• 3-5 years of experience in working with travel retail businesses and hospitality.
• Experience managing a PR agency.

Skills & Knowledge Desired

Technical Skills

• MS Office Suite.
• An expert in data analytics with a strong commercial acumen.

Hard Skills

• Reporting skills.
• Performance Management.
• Strategic Planning.

Soft Skills

• Conflict Resolution.
• Critical Thinking.
• Customer Service Orientation.
• Effective Communication.
• Effective Listening.
• Time Management.

Communication Manager Transguard Group UAE