Transaction Services Manager Abu Dhabi Commercial Bank

Abu Dhabi Commercial Bank is seeking qualified candidates for the role of a Transaction Services Manager in Dubai, UAE. The successful aspirant will be responsible to oversee the assigned branch operations by ensuring superior customer service is provided, procedures and controls are implemented and maintained in order to enable sales, business growth and seamless functioning of the branch in line with the agreed standards. If you’re interested in this role role submit your applications now.

Duties of A Transaction Services Manager

Operations and Risk Management

• Supervise the day to day overall activities of branch operations and ensure adequate control and security measures are in place in line with the required standards.
• Monitor operational risk issues by implementing controls around the process, within the bank’s risk and incident management framework and recommend necessary actions to the line manager for mitigation of risks.

Branch Management

• Ensure the implementation of segment value propositions and provision of services in the assigned branch in order to provide high quality of service and ensure consistency of customer experience.
• Provide approval of all advances within the branch as per the approved delegation of authority in order to manage cash level and exposure in adherence to ADCB policy and standards.

Relationship Management

• Liaise with internal departments in all matters related to branch operations to ensure customer instructions are processed accurately and in timely manner in line with bank policies and procedures.

Reporting

• Monitor and develop reports on overall performance of the assigned branch against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually).
• To provide key information such as operation losses, fraud attempts, regulatory discrepancies and escalations to line manager and key stakeholders for informed decisions.

People Management

• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.

Continuous Improvement

• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

Customer Service

• Apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Qualification Requirements for Role of Transaction Services Manager

• Bachelor’s Degree in Finance, Accounting or a relevant field.
• Knowledge of AML techniques and branch securing.
• At least 6 years of banking/financial experience preferably in bank operations.

Job ID

• 4841940

Procedure to Apply

• If you wish to grow with us, please apply now and become part of the Abi Dhabi Commercial Bank. To apply for job of Transaction Services Manager at ADCB, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

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