Trainee Advisor, Emirates NBD

Emirates NBD presently requires a suitably qualified candidate for the job position of a Trainee Advisor (Customer Care). This job has been posted on company’s career page on 24 October 2023 and is now open for all interested candidates.

Job Purpose of A Trainee Advisor

• To learn and develop customer service skills and techniques to effectively assist and support customers.
• Undergo a structured training program to develop expertise in a specific field, learn company policies, and gain the knowledge needed to provide advisory services and guidance to clients or customers.
• They work under the mentorship of experienced advisors to enhance their skills and knowledge.

Duties of A Trainee Advisor

• Improve self-productivity.
• Minimize errors.
• Minimize processing time.
• Deliver consistent customer service.
• Ensure quick and accurate processing of customer requests.
• Manage customer queues efficiently.
• Maintain high levels of service standards while dealing with customers.
• Ensure adherence to laid down policies & procedures.
• All exceptions/deviations has to be immediately referred to approving authority as per the delegation.
• Minimize operational losses due to errors.
• Effective review of day end reports.
• Timely rectification of errors.
• Attend the mandatory trainings.
• Identify additional training needs/ areas and get nominated for the available training sessions.

Who Can Apply?

Qualification

• Bachelor’s degree in relevant field.

Experience

• 3-5 years of previous experience in relevant field.

Skills Desired

• Strong English communication skills.
• Strong analytical and problem solving skills.

Client Advisor, Chalhoub Group UAE